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Shipping Policy

(Last Updated: 2nd Feb 2025)

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Welcome to InnovativeLaptop.com. This Shipping Policy outlines the shipping methods, delivery times, and important details regarding order fulfillment for products purchased from Innovative.

By placing an order, you agree to the terms outlined in this policy.

1. Shipping Locations

We currently ship to the following regions:

  • All Countries Globally

  • For international shipping inquiries, please contact us at support@x-kimi.com before placing an order.

2. Processing Time

  • Orders are typically processed within [X] business days (excluding weekends and holidays).

  • Orders placed after [cutoff time] will be processed the next business day.

  • Processing times may be extended during peak shopping seasons, promotions, or unforeseen delays.

3. Estimated Delivery Times

The estimated delivery time depends on the shipping method chosen at checkout. Standard shipping typically takes 2 -3 business days, while express shipping delivers within 1 business days. International orders may take longer, with an estimated delivery window of 3-12 business days, depending on the destination and customs processing. Please note that these timelines begin once the order has been shipped, not when the order is placed. Delivery times may also be subject to external factors such as customs clearance, courier delays, or extreme weather conditions.

4. Shipping Fees & Charges

  • Shipping costs are calculated at checkout based on the destination and shipping method selected.

  • Free shipping promotions may be available for qualifying orders.

  • Any import duties, customs fees, or taxes imposed by the destination country are the responsibility of the customer.

5. Order Tracking

  • Once your order has been shipped, a tracking number and link will be sent to your registered email.

  • You can track your order status by visiting our [Order Tracking Page] or through the courier's website.

  • If your tracking status is not updating after shipment, please allow 24-48 hours for the tracking information to reflect.

6. Undeliverable Packages & Failed Deliveries

  • If a package is returned due to incorrect address, failed delivery attempts, or unclaimed shipment, the customer may be responsible for additional shipping fees for re-delivery.

  • If a package is returned to us as undeliverable, we will contact you to arrange re-shipment or issue a partial refund (excluding shipping fees).

7. Lost, Stolen, or Damaged Shipments

  • If your order is marked delivered but not received, please check with your local courier or neighbors first.

  • For lost or stolen packages, contact us at support@x-kimi.com within [X] days of the estimated delivery date.

  • If your package arrives damaged, take photos immediately and contact us within [X] days to initiate a claim.

8. International Shipping & Customs

  • International shipments may be subject to import duties, taxes, and customs clearance fees based on the destination country.

  • Customers are responsible for understanding and complying with their country’s customs regulations and import taxes.

  • Customs processing times vary, and we are not responsible for customs-related delays.

9. Changes & Cancellations

  • Orders can be modified or canceled within 24 hours of purchase. Once an order has been processed, it cannot be canceled.

  • If you need to update your shipping details, please contact us at support@x-kimi.com immediately.

10. Contact Us

For any shipping-related inquiries, please reach out to us at:

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