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Terms & Conditions

(Last Updated: 2nd Feb 2025)

 

Welcome to InnovativeLaptop.com (the "Website"). These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from X-KIMI PTE. LTD. By accessing or purchasing from this site, you agree to these Terms.

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If you do not agree with these Terms, please do not use this Website.

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1. General Information

  • This Website is operated by X-KIMI PTE. LTD. ("we," "our," or "us").

  • By using this Website, you acknowledge that you are at least 18 years old or have parental/guardian consent to make purchases.

  • We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting.

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2. Product Information & Availability

  • We strive to provide accurate product descriptions, pricing, and availability. However, errors may occur.

  • We reserve the right to correct any errors, update information, or cancel orders if product details are incorrect.

  • Stock is limited and sold on a first-come, first-served basis.

  • Product images are for illustrative purposes only and may differ slightly from the final product.

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3. Pricing & Payments

  • All prices are listed in [Your Currency] and are subject to change without notice.

  • Payments are securely processed through [Your Payment Gateway], and we accept [List Payment Methods].

  • Orders will not be shipped until full payment is received and verified.

  • If a payment is declined or flagged as fraudulent, we may cancel the order.

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4. Shipping & Delivery

  • Shipping Locations: We currently ship to [List Countries or Regions].

  • Processing Time: Orders are processed within 2-5 business days.

  • Estimated Delivery Time: Shipping typically takes 5-10 business days depending on location.

  • Tracking: A tracking number will be provided once your order is shipped.

  • Customs & Duties: International customers may be responsible for customs fees, taxes, or import duties as required by their country.

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We are not responsible for delays due to customs clearance, courier issues, or natural disasters.

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5. Returns, Refunds & Warranty

Return & Refund Policy

  • You may return your purchase within 30 days if the product is unused, in its original packaging, and in brand new condition.

  • To request a return, contact us at support@x-kimi.com with your order number and reason for return.

  • Refunds will be processed within 3-10 business days after receiving the returned item.

  • Return shipping fees are the buyer’s responsibility.

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Warranty Policy

We offer three flexible warranty options:

  • 1-Month Warranty – Affordable for startups or budget-conscious buyers.

  • 6-Month Warranty – Balanced protection for longer coverage.

  • 12-Month Warranty – Full peace of mind with extended reliability.

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What’s Covered?

  • Manufacturer defects

  • Malfunction not caused by misuse

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What’s NOT Covered?

  • Accidental damage (drops, spills, impact damage, etc.)

  • Damage due to unauthorized repairs or modifications

  • Battery degradation over time (for normal wear and tear)

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To start a warranty claim, email [Your Support Email] with proof of purchase.

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6. Order Cancellation & Changes

  • Orders can be canceled or modified within 24 hours of purchase.

  • Once an order is shipped, it cannot be canceled.

  • We reserve the right to cancel orders suspected of fraud.

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7. User Accounts & Privacy

  • Users may need to create an account for purchases.

  • By using our site, you agree to our [Privacy Policy], which explains how we collect, store, and use your data.

  • Your payment information is processed securely, and we do not store credit card details.

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8. Intellectual Property Rights

Ownership of Original Content

  • All original content on this Website, including product descriptions, images (excluding third-party logos and trademarks), branding, and custom graphics, is owned by X-KIMI PTE. LTD. and is protected by copyright and trademark laws.

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Third-Party Trademarks & Logos

  • Microsoft, Windows 11 Pro, and Microsoft Co-Pilot are trademarks of Microsoft Corporation.

  • Intel, Intel Alder Lake, and Intel N100 are trademarks of Intel Corporation.

  • Wi-Fi 6 is a certification mark of the Wi-Fi Alliance.

  • Bluetooth and Bluetooth 5.2 are registered trademarks of Bluetooth SIG, Inc.

  • Other third-party trademarks, product names, and brand references are the property of their respective owners.

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Usage Disclaimer

  • This Website is not affiliated with, endorsed by, or officially connected to Microsoft, Intel, Wi-Fi Alliance, Bluetooth SIG, or any other third-party brand referenced.

  • The use of third-party names and trademarks on this Website is for informational purposes only to describe product compatibility, features, and specifications.

  • Any reference to third-party trademarks does not imply any partnership, sponsorship, or official authorization unless explicitly stated.

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Restrictions on Unauthorized Use

  • You may not copy, reproduce, distribute, or modify any content from this Website without prior written consent from X-KIMI PTE. LTD..

  • The use of Windows 11 Pro, Intel branding, Wi-Fi 6, Bluetooth 5.2, or other third-party marks must comply with their respective brand usage guidelines.

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Intellectual Property Infringement

  • If you believe that any content on this Website infringes on your intellectual property rights, please contact us at [Your Support Email] with details, and we will address your concerns promptly.

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9. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages related to product use.

  • Any data loss, device damage, or software issues resulting from improper use of the tablet.

  • Any delays or failures beyond our control, such as courier delays, natural disasters, or cyberattacks.

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10. Governing Law & Dispute Resolution

  • Governing Law

    • These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.

    • Any disputes arising from the use of this Website, product purchases, or any transactions with X-KIMI PTE. LTD. shall be resolved as per the procedures below.

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  • Mediation (Voluntary Dispute Resolution)

    • In the event of a dispute, both parties agree to first attempt to resolve the matter through mediation before proceeding to arbitration or court.

    • Mediation will be conducted by a mutually agreed-upon neutral mediator in Singapore.

    • Mediation is a non-binding process, meaning both parties can still pursue arbitration or legal action if a resolution is not reached.

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  • Arbitration (Binding Alternative Dispute Resolution)

    • If mediation is unsuccessful, the dispute shall be submitted to binding arbitration in Singapore, in accordance with the Singapore International Arbitration Centre (SIAC) Rules.

    • The arbitration decision shall be final and legally binding on both parties.

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  • Court Litigation (If Necessary)

    • If arbitration is not applicable or enforceable, disputes shall be resolved in the courts of Singapore under Singapore law.

11. Contact Us

If you have any questions about these Terms, you can contact us at:

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